Returns / Warranty

 

Can I get a refund?

Auto Elec Bits does not offer refunds. Under Australian law, you are only entitled to a refund in specific circumstances such as where an item is not as described as the item listed or as per certain circumstances under warranty.

We do however understand that sometimes you can order the incorrect item and unlike other stores may at our discretion offer a credit.

 

Can I exchange my purchase?

Please choose carefully. If you have chosen the wrong part we can exchange it under the following conditions:

The item is in its original packaging and is unused.

It is returned to us at your expense.

It is exchanged for goods of same or greater value.

 

Will my parts be covered by a warranty?

Some items are covered by a manufacturer's warranty and some are not. An example of parts that are not covered under warranty would be globes or terminals or consumables like zip ties and insulation tape.

Other goods like LED lights may have a 5 year manufacturer's warranty. In the case where a warranty claim is needed, the goods are to be returned to us with a copy of your invoice and a note detailing why it is a warranty claim. We will forward the goods to the manufacturer and resolve the matter with you as quickly as possible and as required under Australian consumer law.

Manufacturer's warranty does not cover improper use, modification, poor installation and fair wear and tear, but does cover things that are caused by the manufacturing process like faulty electronics or waterproof items leaking water, as an example.

The warranty period commences on the date of the tax invoice issued to your nominated e-mail address. During the warranty period if the product is found to be defective it will be repaired / replaced as per the manufactures terms and conditions.

Where the identical item is no longer available and a replacement is required, possible options will be offered or a refund if no replacement is suitable (shipping costs excluded).

 

Will I have to pay for return shipping or shipping to the repair agent?

If your item arrives damaged, or faulty within 7 days, we will pay for return shipping by e-mailing you a pre-paid return label via Australia post, which you will affix to the item and drop off at your nearest post office. In the case of a courier, we will authorize a pre-paid return in which case you need to deliver the item back to the closest depot where the pre-paid return authority will be waiting.

We cannot arrange always arrange pick-up from your delivery address.

If the fault occurs after the first 7 days but within the warranty period, you will need to return the item to us or the repair agent at your own cost.

When returning items back at your own expense we advise returning goods to us or the repair agent via registered mail / courier with tracking to ensure their safety as we do not take responsibility for goods lost in transit.

 

If you require any assistance please don't hesitate to contact us, our team are here to help.